Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Our couriers can charge for failed delivery attempts or return to sender charges if delivery points are closed or consignee is un-contactable and they are un-able to deliver goods, these charges are applicable the customer.

Whilst we do our best to check delivery details on our own systems to make sure they are correct if you have provided incorrect delivery details we are not held responsible for goods lost or being delivered to the incorrect address provided. Our courier can also charge additional delivery charges to amend an address if change of address requested. These charges are applicable to the customer.

 

Cancellation and Returns

If you are not satisfied with the goods or you have received damaged we allow 1 working day to report damages or 14 days to accept return of goods if you change your mind. To request return of goods you will need to report to us by email us at info@glasstonefurniture.co.uk

If the goods are damaged/faulty upon arrival we will replace the goods or the component part required, if for any reason the customer wishes to cancel and return the customer must return to the provided return address at their cost (if returned by the customers own methods we do not take responsibility of goods damaged in transit). Alternatively we can arrange return, these return costs will be invoiced to the customer.

The customer must return all of the products back in original packaging with the provided return invoice number stated on the package as reference.

We will only refund upon complete return of goods, if returned without original packaging there will be a 20% re-stocking fee applicable to the account holder.

Upon return of goods the customer will be credited for the value of the goods ONLY deducting any fee’s applicable.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.