Refund policy is part of the returns on the terms and conditions:
Cancellation and Returns
If you are not satisfied with the goods or you have received damaged we allow 1 working day to report damages or 14 days to accept return of goods if you change your mind. To request return of goods you will need to report to us by email us at firstname.lastname@example.org
If the goods are damaged/faulty upon arrival we will replace the goods or the component part required, if for any reason the customer wishes to cancel and return the customer must return to the provided return address at their cost (if returned by the customers own methods we do not take responsibility of goods damaged in transit). Alternatively we can arrange return, these return costs will be invoiced to the customer.
The customer must return all of the products back in original packaging with the provided return invoice number stated on the package as reference.
We will only refund upon complete return of goods, if returned without original packaging there will be a 20% re-stocking fee applicable to the account holder.
Upon return of goods the customer will be credited for the value of the goods ONLY deducting any fee’s applicable.
All returned items must resalable and in ‘as new’ condition. Therefore they must be in the original wrappings, unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return.
The customer can return the item due to ‘change of mind’ provided we are informed about this within 14 days from the day after the delivery was made. Any item being returned must be back to us no later than 30 days of the date the ‘Returns Authorisation Number’ was issued. Any item returned after 30 days will be rejected. Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at the customers expense unless extenuating circumstances are agreed by Glasstone Furniture UK. We only ever chargeback our ‘cost’ for returns. Alternatively, our customers can use their own designated carrier to return the item.